Your browser (Internet Explorer 7 or lower) is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.

X

Frequently Asked Questions

Most of our tours begin and end in Inverness. The exact start and finish point, and how to get there will be described to you in full when you book, and will be easy to reach.

Yes, please book in advance as we need time to book a guide and get the bikes prepared. It is not possible to just turn up however, please give us a ring if you haven't booked as we often have last minute availability and will do our best to accommodate you.

Yes. Your booking is not confirmed until we have received your payment. You can make a secure online payment when you book your tour. 

Pay online using our secure payment system. Our payment system accepts many types of cards including Visa, Mastercard, Maestro and Switch.

We have hybrid bikes suitable for cycle tracks and roads. A range of sizes is available.

Guidelines on bike sizes for adults and children

The tables below provide guidelines on the bike size that will suit you.

Adult bike size Rider height (feet) (cm)
Small 5' 0" - 5' 5" 147 - 165
Medium 5' 5" - 5' 9" 165 - 175
Large 5' 9" - 6' 3" 175 - 191

 

Child bike (wheel size) Age
14" - 16" 4 - 7
18" - 20" 5 - 10
24" - 26" 8 - 14

We also have child seats which can be fitted to any adult bike. These are suitable for children between about 1 and 4 years old.

Our 'tagalong' bikes are attached to an adult bike and are suitable for children under 8 who do not want to ride by themselves.

Sorry but we don't hire bikes

Please wear clothes that are comfortable for cycling in. We recommend wearing layers as the weather can change a lot and  bringing gloves, sun glasses, sun cream (just in case!!) - as well as a waterproof jacket!!

Most of our tours in the Highlands are unsuitable for children but we may be able to help so please get in touch with us if you have children.

We offer a £5 discount if you use your own bike. Please let us know when booking if you intend to do this

Scotland is famous for it's weather and you may well see a bit of everything in the space of a few hours!  Come prepared and enjoy it - it is part of what makes the country so beautiful. We don't cancel tours because of rain and more often than not the rain is never as bad or as continuous as it might seem.

When you book a tour you are sent an email which has a link enabling you to cancel or to amend your booking details. If you cancel within 48 hours (2 days) of the tour start date you will not receive any refund. If you cancel before that we will refund you, but will charge a GBP 5 per person admin fee. If you wish to change the tour or day we can do that for a GBP 5 per person admin fee.

Yes, we can arrange private tours to suit your needs. Read our information on custom and private tours and then contact us

We enjoy arranging tailor made tours!

Yes, we do, however, we also suggest you have your own personal travel insurance, that covers cycling, if you are not a UK citizen.

We have several tours to choose from of different lengths and have tried to describe them as accurately as possible. We take a gentle pace and make a lot of stops. Scotland is quite hilly but we have tried to choose a good selection of routes to suit different abilities. Please get in touch if you are not sure that the tour is right for you.

We don't have an office in the Highlands.  We are generally contactable by phone or email between 9am and 6pm. If you don't get an immediate response, please leave a message and we will get back to you as soon as we can. Very occasionally we may be away from any phone or internet reception for a few days, but we will always be contactable at least 24hrs before your tour.  If you haven't heard from us, you will!

Our bikes are regularly serviced and in the unlikely event of anything going wrong we will try to fix it. All of our guides can fix punctures.

The minimum number of people for us to run a tour is four.

We will run a tour for 2 or 3 people but there will be a small supplement to cover our costs.The supplement is £10 per person for our half day tours, and £15 per person for our longer tours.

If you have questions which are not answered here, please don't hesitate to get in touch with us using the email address, phone number or contact form on our contact us page.